Welcome House Associate
Position Title: Visitor Welcome House Associate
Department: Visitor Services
Pay Type: Part-Time, Hourly, Non-Exempt
Reports To: Welcome House Supervisor
Position Overview
The Rothko Chapel is a work of art, a sacred space of contemplation, meditation, and prayer where persons of all beliefs can explore and share spiritual bonds and discuss problems of worldwide interest while actively pursuing peace, justice, and the well-being of society.
The Welcome House Associate (WHA) plays a vital role in the guest experience of the Chapel by creating a welcoming environment, managing gift shop and program ticket sales, and providing information on the Chapel and its history, upcoming programming and opportunities for engagement, and pertinent visitor information. This position requires a flexible schedule including working weekends, holidays, and some evenings.
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Responsibilities
- Open and close the Welcome House (WH) each day assigned
- Welcome guests to the Chapel campus
- Invite guests to sign-in at the kiosk and make recommendations on how to enhance their visit (exploring brochures, didactic displays, etc.)
- Answer questions about the Chapel, its mission, history, and upcoming events
- Understand all Chapel visitor guidelines and emergency procedures
- Coordinate with Chapel Attendants throughout the day via radio to communicate visitor volume, large tour groups, programs and events, and communicate security concerns
- Maintain stock of all gift shop and educational materials, including brochures, flyers, promotional materials, etc.
- Manage all sales, including gift shop transactions, donations, and reconcile sales each day at closing
- Accept deliveries of new merchandise for the gift shop
- Operate sign-in, donation and didactic display software, and locker system
- Answer guest phone calls on Saturdays and Sundays, providing information on hours, events, and programs, and forwarding calls to the appropriate administrator voicemail if needed
- Conduct basic housekeeping, such as cleaning displays, glass, tidying the restrooms, and breakroom
- Provide on-site supervision to Guild volunteers during their shifts
- Provide additional support during events, programs, and services as assigned, including assistance with box office and program sign-in processes
- Attend staff meetings and any required trainings and continuing education
- Adhere to policies and procedures of the organization and embody the Chapel’s core values
Skills, Knowledge & Abilities
- Experience with Point of Sale system(s) required
- Experience with Windows and/or Microsoft Office Suite, and online ticketing systems preferred
- Ability to deal accurately with money, including daily sales reporting
- Exceptional interpersonal skills including:
- A helpful, courteous, and patient manner
- Developing and maintaining positive professional rapport with staff, volunteers, and board
- A commitment to diversity and serving the needs of a diverse population
- Able to multi-task
- Able to lift up to 25 pounds
Education & Experience
- Minimum high school diploma/GED required, some college preferred
- Experience in retail and customer service required, preferably in a museum or gallery setting
- Experience with supervision of volunteers or employees preferred
- Knowledge of art, art history, world religions, or Human Rights a plus
- Fluency in Spanish or in a language other than English strongly preferred
To apply, please email letter of interest, resume, and three professional references to HR@rothkochapel.org.
No phone calls please.
The Rothko Chapel is an Equal Opportunity Employer and values and encourages a diverse workforce.
Development Associate
Position Title: Development Associate
Department: Development
Pay Type: Full-Time, Hourly, Non-Exempt
Reports To: Director of Advancement
Position Overview
The Development Associate plays a vital support role in all aspects of fundraising, special events, and development programs. The Development Associate’s primary duty is to manage data to ensure a positive donor experience by working collaboratively in a donor-centered development and stewardship program to strengthen donor relationships and deepen financial support for Rothko Chapel. An ideal candidate is someone who is enthusiastic, organized, detail oriented; able to prioritize projects and meet deadlines; and occasionally available some evenings and weekends for special events and receptions.
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Data management: Develop, manage and maintain donor database, produce acknowledgement letters, and organize and maintain digital and paper files for all donors. Oversee proper acknowledgement of monetary and in kind donors/sponsors in promo materials, newsletters, donor boards, etc.
- Manage systems and processes for cash, pledges, and in-kind gifts, ensuring quality data entry, gift acknowledgements for all campaigns, events, and initiatives.
- Perform reconciliation of cash and in-kind gift financials as scheduled with finance team.
- Lead database cleanup project and conduct annual database audits and upgrades.
- Develop, run and review timely donor reporting audits to ensure accurate gift entry and acknowledgement.
- Produce and send acknowledgement letters; maintain digital and paper donor files.
- Analyze data and identify trends, including donor level moves, donor retention rates, donor growth patterns to inform Director of Advancement and support strategies to increase donor retention, upgrading, and conversion rates.
- Develop and generate queries, export reports in support of fundraising efforts as requested.
- Prepare, analyze, interpret, and create fundraising and donor reports daily, monthly, quarterly, annually, or as needed.
- Coordinate with Operations Director to implement and maintain security protocols in database system for all users.
- Collaborate with team members to ensure successful functioning of any newly implemented systems or procedures.
Donor meetings: Provide administrative support for donor prospecting, cultivation, solicitation, and follow-ups. This includes setting meetings, research and prepare materials for meetings, and follow-up tasks after meetings.
Special events: Assist in planning, coordinating, and executing logistics for special events, including but not limited to cultivation and donor receptions and fundraisers including luncheons and galas.
- Assist in planning for annual donor and prospect events and provide support to the fundraising event team, acting as lead in the area of logistics as well as technology, and registration.
- Output lists and event reports from database as requested. Maintain RSVP lists for donor related events.
- Assist with producing and mailing underwriting letters and invitations.
- Assist in coordinating the production of the 50 Voices Oral History for the Chapel’s 50th anniversary in 2021.
Proposals and the annual fund:
- Assist the Annual Fund Manager to execute direct mail fundraising appeals.
- Assist in preparing documents for proposals submission and follow-up reporting; maintain all digital and paper proposal files.
- Assist in editing monthly newsletter, proposal drafts, donor communications, and other promotional materials as needed.
Perform all other duties as assigned.
Role Requirements:
- Minimum Bachelor's degree.
- Two years of database management, development/fundraising experience and event required.
- Experience with Raiser’s Edge, Constant Contact, Gesture, Online Express, Volgistics, or Blackbaud is a plus.
- Proficiency with MS Office, Outlook, Excel, Word, and PowerPoint; understanding and comfortable with updating websites; must be comfortable and able to learn new computer programs and databases.
- Excellent written and verbal communication skills, including customer service skills.
- Ability to prepare, analyze, interpret, and report on agency data.
- Enthusiastic, organized, detail oriented; able to prioritize projects and meet deadlines.
- Able to lift up to 25 pounds.
To apply, please email letter of interest, resume, and three professional references to HR@rothkochapel.org.
No phone calls please.
The Rothko Chapel is an Equal Opportunity Employer and values and encourages a diverse workforce.
become a Rothko Chapel intern
Our interns are involved in activities that can range from office support to more substantive projects, depending on the needs of the organization and your skills.
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internship opportunities
The Rothko Chapel is always looking for dedicated individuals who possess a strong interest in the areas of art, spirituality, and human rights, and who seek to gain valuable experience working within a non-profit organization. Internship opportunities are made available on a case-by-case basis, and are customized depending on the applicant’s area of interests, skills and past work experience, and duration of commitment, availability, and the organizations’ needs.
INTERNSHIP TERMS
Fall – Winter
September – December
Winter – Spring
January – May
Summer
June – August
Archives Intern - Summer 2020
INTERNSHIP DESCRIPTION
The Rothko Chapel seeks an enthusiastic intern to work in the Rothko Chapel archives. The unpaid internship provide an invaluable opportunity for a student or post-grad interested in pursuing studies or a career in archives, library science, or the non-profit sector. The Rothko Chapel Archive contains over 400,000 items stored in archival quality boxes and filing cabinets documenting the Chapel’s history since its founding in 1971. The fall internship will consist of a variety of tasks in support of the ongoing maintenance and strengthening of the Rothko Chapel Archive. The intern will process collections, catalog and process books, help prepare information and collections for research, and perform any other function necessary to the operation of the Rothko Chapel Archive. This internship position reports to the Director of Programs and Community Engagement.
JOB DUTIES AND REQUIREMENTS
• Process incoming and backlogged collections by accessioning them into the main collection.
• Organizing archival materials
• Re-housing documents in acid-free folders and containers
• Arrange, describe, and manage inventory using ArchivesSpace
• Assist researchers on-site electronically with reference requests
• Lift boxes of no more than 50 lbs.
• Manage the digitization of the collection, using internal and external resources as needed
QUALIFICATIONS
• Strong organizational skills required
• Must be detail oriented with excellent research skills
• Strong communication skills, both written and verbal
• Ability to work independently with little or no supervision
• Ability to work in a team and to prioritize projects
• Goal oriented with exceptional time management
• Competency working with databases and in Microsoft Office systems
• Experience working in archives or libraries is preferred
TERMS
Unpaid/Volunteer Internship (June-August 2020) with the possibility of an extension
Work an average of 20 hours per week (schedule is flexible)
To apply, please email letter of interest and resume to hr@rothkochapel.org.
No phone calls please.
The Rothko Chapel is an Equal Opportunity Employer and values and encourages a diverse workforce.
