Visitor Welcome House Supervisor
Position Title: Visitor Welcome House Supervisor
Department: Visitor Services
Pay Type: Full-Time, Hourly, Non-Exempt
Reports To: Visitor Services Manager & Communications Coordinator
Position Overview
The Rothko Chapel is a work of art, a sacred space of contemplation, meditation, and prayer where persons of all beliefs can explore and share spiritual bonds and discuss problems of worldwide interest while actively pursuing peace, justice, and the well-being of society.
The Welcome House Supervisor (WHS) plays a vital role in the guest experience of the Chapel by creating a welcoming environment, managing gift shop inventory, and providing pertinent visitor information on the Chapel and its history, upcoming programming and opportunities for engagement, parking, Chapel guidelines, etc. The WHS supervises all Welcome House Associates, including working alongside Associates to facilitate daily operations, coordinating Welcome House staff schedule, assisting with inventory management for the gift shop, managing daily sales reports, recording visitor data, and providing on-site supervision to Guild volunteers. The WHS will coordinate with the Visitor Services Manager & Communications Coordinator (VSM/CC) to interview, hire, train, and provide ongoing supervision and feedback to Welcome House staff members. This position requires a flexible schedule including working weekends, holidays, and some evenings.
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Supervisor Responsibilities
- Open and close the Welcome House (WH) each day assigned
- Supervise all Welcome House Associates during daily shifts, providing feedback where needed to maintain consistency and Chapel standards
- Conduct morning check-ins with Associates before the WH opens as needed, discussing the day’s schedule (breaks, tours, programs, services, etc.) and discuss issues from previous shifts
- Manage WH staff schedules and daily logs, coordinating with the VSM/CC to ensure WH is adequately staffed; update and keep current the schedule in Homebase
- Report all maintenance, security issues, and gift shop inventory needs to the VSM/CC
- Assist in collecting, distilling, and reporting visitor data through daily count and periodic surveys
- Manage inventory and sales of gift shop including tracking and reporting current stock, restocking items as needed, accepting deliveries, and advising on new merchandise
- Ensure the completion and submission of all appropriate Incident Report Forms
- Substitute for other Associates in case of emergency or as needed
- Participate in interviews for new hires, provide training, and conduct annual evaluations of WH staff
- Provide training and on-site supervision to Guild volunteers
- Participate in regular meetings with Welcome House and Chapel staff
General Responsibilities
- Welcome guests to the Chapel campus
- Invite guests to sign-in at the kiosk and make recommendations on how to enhance their visit (exploring brochures, didactic displays, etc.)
- Answer questions about the Chapel, its mission, history, and upcoming events
- Understand all Chapel visitor guidelines and emergency procedures
- Coordinate with Chapel Attendants to manage visitor volume and large tour groups, and communicate other security concerns
- Maintain stock of all gift shop and educational materials, including brochures, flyers, promotional materials, etc.
- Manage all sales, including gift shop transactions, donations, and reconcile sales each day at closing
- Operate sign-in, donation and didactic display software, and locker system
- Answer guest phone calls on Saturdays and Sundays, providing information on hours, events, and programs, and forwarding calls to the appropriate administrator voicemail if needed
- Conduct basic housekeeping, such as cleaning displays, glass, tidying the restrooms, and breakroom
- Provide additional support during events, programs, and services as assigned, including assistance with program registration and sign-in processes
- Adhere to policies and procedures of the organization and embody the Chapel’s core values
Skills, Knowledge & Abilities
- Able to provide consistent and ongoing supervision, providing constructive feedback as needed
- Experience with Point of Sale system(s), Windows and/or Microsoft Office Suite, Mac and Microsoft operating systems, online scheduling software, and online ticketing systems required
- Ability to deal accurately with money, including daily sales reporting
- Exceptional interpersonal skills including:
- A helpful, courteous, and patient manner
- Developing and maintaining positive professional rapport with staff, volunteers, and board
- A commitment to diversity and serving the needs of a diverse population
- Able to lift up to 25 pounds
Education & Experience
- Minimum high school diploma/GED required, some college preferred
- Supervisory experience required
- Retail and customer service experience required, preferably in a museum or gallery
- Knowledge of art, art history, or world religions a plus
- Fluency in more than one language preferred
To apply, please email letter of interest, resume, and three professional references to hr@rothkochapel.org.
No phone calls please.
The Rothko Chapel is an Equal Opportunity Employer and values and encourages a diverse workforce.
become a Rothko Chapel intern
Our interns are involved in activities that can range from office support to more substantive projects, depending on the needs of the organization and your skills.
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internship opportunities
The Rothko Chapel is always looking for dedicated individuals who possess a strong interest in the areas of art, spirituality, and human rights, and who seek to gain valuable experience working within a non-profit organization. Internship opportunities are made available on a case-by-case basis, and are customized depending on the applicant’s area of interests, skills and past work experience, and duration of commitment, availability, and the organizations’ needs.
INTERNSHIP TERMS
Fall – Winter
September – December
Winter – Spring
January – May
Summer
June – August
Archives Intern - Summer 2020
INTERNSHIP DESCRIPTION
The Rothko Chapel seeks an enthusiastic intern to work in the Rothko Chapel archives. The unpaid internship provide an invaluable opportunity for a student or post-grad interested in pursuing studies or a career in archives, library science, or the non-profit sector. The Rothko Chapel Archive contains over 400,000 items stored in archival quality boxes and filing cabinets documenting the Chapel’s history since its founding in 1971. The fall internship will consist of a variety of tasks in support of the ongoing maintenance and strengthening of the Rothko Chapel Archive. The intern will process collections, catalog and process books, help prepare information and collections for research, and perform any other function necessary to the operation of the Rothko Chapel Archive. This internship position reports to the Director of Programs and Community Engagement.
JOB DUTIES AND REQUIREMENTS
• Process incoming and backlogged collections by accessioning them into the main collection.
• Organizing archival materials
• Re-housing documents in acid-free folders and containers
• Arrange, describe, and manage inventory using ArchivesSpace
• Assist researchers on-site electronically with reference requests
• Lift boxes of no more than 50 lbs.
• Manage the digitization of the collection, using internal and external resources as needed
QUALIFICATIONS
• Strong organizational skills required
• Must be detail oriented with excellent research skills
• Strong communication skills, both written and verbal
• Ability to work independently with little or no supervision
• Ability to work in a team and to prioritize projects
• Goal oriented with exceptional time management
• Competency working with databases and in Microsoft Office systems
• Experience working in archives or libraries is preferred
TERMS
Unpaid/Volunteer Internship (June-August 2020) with the possibility of an extension
Work an average of 20 hours per week (schedule is flexible)
To apply, please email letter of interest and resume to hr@rothkochapel.org.
No phone calls please.
The Rothko Chapel is an Equal Opportunity Employer and values and encourages a diverse workforce.
